Encounter #1

"M'am!"
I glanced across the room and saw a 70-year old woman with a nest of orange hair, waving me over to look at her screen.
"How can I help?"
"I want to get to the email." she said.
"Which email?" I asked.
"The Email!"
"Do you have email?"
"No. Can you help me get it?"
"Sure." I wasn't sure if she was ready to have her mind completely blown by 'the email'. But I dove in head first any way. I typed in www.gmail.com and the logo popped up.
She let out a huge exasperated grunt and gave me a look, as if she was through dealing with people who just didn't get it.
"What's wrong?" I asked.
"Well, this isn't what I asked for. I said I wanted 'E'mail not 'G'mail."